We want to sort out any issues with incorrect items straight away. Please click the Live Chat button on our website or contact our Customer Care Team with the order number and we'll get back to you ASAP.

In the event the product have purchased online is defective and requires any form of warranty, please read our Warranty Policy (see question below for details) and contact our Customer Care Team straightway . Please note that a change in mind does not constitute an acceptable reason for return in our mind.
You have 30 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container.

We want to sort out any issues with faulty items straight away. If you believe you have a defective product please refer to our Warranty Policy (see question below for details). Then either click the Live Chat button at the bottom of your screen or contact our Customer Care Team with the order number and a description of the fault and we'll get back to you ASAP.

Global Surf Industries warranties our product to be free of major defects in material or workmanship to the original purchaser for a period of three months from the date of purchase with receipt. The warranty is limited to the following:

• The warranty is valid only for boards used on water and does not cover teaching or rental operations.
• GSI will make the final warranty determination. This may require an inspection of the equipment and/or photos which clearly show the defects. If necessary, the information must be sent to GSI and an inspection at the closest dealer/distributor may be required, postage prepaid.
• If a product is determined to be defective, the warranty covers the cost of the repair or replacement of the product only, as determined by GSI.
• Global Surf Industries is not responsible for any costs, losses or damages incurred as a result of the loss of the use of the product. This warranty does not cover the damage caused by misuse, abuse, neglect, or normal wear and tear including but not limited to sun exposure, damage caused by improper handling or storage, damage caused by waves or shore break, and damage caused by anything other than materials and workmanship.
• Snapped boards are not warranted.
• The warranty is voided if any unauthorized repair, change or modification to the equipment has been made.
• The warranty for any repaired or replaced equipment is good from the date of the original purchase only.
• Proof of purchase or Original receipts must accompany any claims.
• The name of the retailer and date of purchase with receipt must accompany any claims.
• This warrant sits alongside any consumer guarantees that you may have under the law which may not be excluded.
• Warranty claims must be processed and issued a return authorization prior to shipping to GSI.

As soon as you receive your GSI surfboard, SUP or Paddle it is advisable to register it here for efficient warranty service should you need it.
If you believe you have a valid warranty claim please click the Live Chat button on our website or contact our Customer Care Team with the a description of the fault and they will advise on how to proceed.