Refund policy

CANCELLATIONS

In the event that you cancel your order for any reason, we reserve the right to refund your order less any fees charged for processing the order. This fee ranges from 1.7% to 2.5% of the value of your order.

RETURNS

In the event that the product you purchased online is defective and requires any form of warranty, you need to contact our Customer Care team us straight away by phoning: AUS 1300 857 791, USA 855 474 6821, NEW ZEALAND 09 889 6050 or email info-nz@surfindustries.com. Our Customer Care team will then inform you how to return the product.

Please note that a change in mind does not constitute an acceptable reason for return in our mind.

You have 30 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container.